What should I do if my purchase fails?

Written by ecadema
Updated over 3 years ago

NOTE: You can re-try a card at any point on any ecadema checkout page.

Occasionally, your ecadema purchase may fail. Here are steps to ensure that we can accept your card or form of payment:

1. If you’re using a non-US bank or PayPal account, allow foreign transactions
If you’re using a non-US bank, your bank may have declined the attempt because it’s a foreign transaction. The solution is to enable foreign transactions on your card. Some banks allow you to do this online. Other banks require that you contact the bank, for example by phone.

2. Allow online transactions

If online purchases aren’t enabled for your card, your bank will decline the transaction. As above, you must enable your card for internet transactions, either through your online banking or by contacting your bank’s customer service center.

3. Add sufficient funds

You may have insufficient funds in your account. Please ensure that you have a sufficient balance on your account before you try to use the card again.

4. Double-check your CVC

Your CVC check might have failed. “CVC” stands for card verification code. MasterCard, Visa, Diners Club, Discover, and JCB credit and debit cards have a three-digit card security code. The code is the final group of numbers printed on the back signature panel of the card. New North American MasterCard and Visa cards feature the code in a separate panel to the right of the signature strip. American Express cards have a four-digit code printed on the front side of the card above the number. Please make sure that you enter the CVC correctly on the checkout page.

5. Allow transactions from ecadema

If the above steps don’t help, contact your bank directly and ask them to allow transactions from the merchant known as “ecadema”