ecadema Support | ecadema- it’s time

Written by ecadema
Updated over 4 years ago

What are the requirements to be recognized as an Academic...

In order for you to be recognized as an Academic...

Written by ecadema
Updated over 4 years ago

What is the service fee charged by ecadema?

There are two types of sessions conducted on the platform:...

Written by ecadema
Updated over 5 years ago

Who is responsible for providing the content of workshops or...

Mentors are responsible to prepare their own content and presentations...

Written by ecadema
Updated over 5 years ago

Is it the trainer's responsibility to provide me with the...

No. Sharing of copyrighted materials on ecadema Platform is strictly...

Written by ecadema
Updated over 5 years ago

Are there any guidelines for presentations on ecadema?

Mentors may need to prepare slides to present to attendees...

Written by ecadema
Updated over 5 years ago

How do I maintain my "Mentor" Recognition?

In order for you to maintain your "Mentor" Recognition, you...

Written by ecadema
Updated over 5 years ago

I'm a Trainer and I want to conduct a workshop...

To create and give workshops or courses, you should be...

Written by ecadema
Updated over 5 years ago

I'm a new user. How do I use ecadema video...

This is an illustrative video to help new users of...

Written by ecadema
Updated over 5 years ago

Facing troubles with virtual classrooms?

Please perform below mentioned Steps: 1. Refreshing the browser :...

Written by ecadema
Updated over 5 years ago

How do I delete my account and personal data from...

You may deactivate your account at anytime through your account...

Written by ecadema
Updated over 5 years ago

How do I request my personal data from ecadema?

To request a copy of your personal data, please submit...

Written by ecadema
Updated over 5 years ago

What form of payment is accepted to purchase sessions on...

Credit, debit cards and PayPal ecadema accepts all major credit...

Written by ecadema
Updated over 5 years ago

Is it safe to pay on ecadema?

Yes. We take payment safety very seriously. No ecadema employee...

Written by ecadema
Updated over 5 years ago

How do I contact ecadema support?

Written by ecadema
Updated over 5 years ago

Equipment check doesn't detect my audio or video. What should...

If you can’t connect your audio or video during the...

Written by ecadema
Updated over 5 years ago

I forgot my password. How do I reset it?

You can reset your password from the login screen by...

Written by ecadema
Updated over 5 years ago

I can't join the session or I'm having connection issues,...

Ways to Resolve Connection Issues If you are having connection...

Written by ecadema
Updated over 5 years ago

What is General Data Protection Regulation (GDPR)?

General Data Protection Regulation (GDPR) is a European regulation designed...

Written by ecadema
Updated over 5 years ago

What is the age restriction on ecadema?

You must be 18 years of age or older to...

Written by ecadema
Updated over 5 years ago

What is the ecadema Rules and Code of Conduct?

Policies and Rules 1- ecadema sessions must be given on...

Written by ecadema
Updated over 5 years ago

How do I cash out my earnings?

Each month, your earnings from training sessions accumulate on your...

Written by ecadema
Updated over 5 years ago

How often do I get paid?

You get paid weekly or monthly! New earnings for any...

Written by ecadema
Updated over 5 years ago

Can I give my sessions using the mobile?

No, trainers must give their sessions from a laptop or...

Written by ecadema
Updated over 5 years ago

How are trainers rated?

At any time after completing a session, trainees must leave...

Written by ecadema
Updated over 5 years ago

How do I reschedule a session with a trainee?

If you need to reschedule a session for any reason,...

Written by ecadema
Updated over 5 years ago

How do I share my screen?

First, be sure that you are using the Google Chrome...

Written by ecadema
Updated over 5 years ago

How do I give my trainee a refund?

For issues related to refunds, contact us directly on [email protected]...

Written by ecadema
Updated over 5 years ago

Which browsers are compatible with ecadema?

For the best user experience on ecadema, we recommend you...

Written by ecadema
Updated over 5 years ago

What feature are available on ecadema video session?

Here is a list of some of the most useful...

Written by ecadema
Updated over 5 years ago

What should I do about negative ratings or reviews?

We understand that your reputation as a trainer is very...

Written by ecadema
Updated over 5 years ago

How do I set my hourly rates?

Your hourly rate is total your decision. You always earn...

Written by ecadema
Updated over 5 years ago

What is ecadema's content policy?

Unless otherwise agreed on in a written agreement between you...

Written by ecadema
Updated over 5 years ago

What should I do if my trainee missed our session?

Usually, when a trainee knows they cannot attend the session,...

Written by ecadema
Updated over 5 years ago

I can't attend a session a trainee booked. What should...

Trainers should set their availability for when they know they...

Written by ecadema
Updated over 5 years ago

I’m a Trainer. What should I do if I missed...

This step-by-step guide is for Trainers and Mentors. If you...

Written by ecadema
Updated over 5 years ago

Can I connect with my trainees off ecadema's site?

In order for ecadema to connect you with eager trainers...

Written by ecadema
Updated over 5 years ago

I am going on vacation. What should I do?

Everyone deserves some time off! In order to stop receiving...

Written by ecadema
Updated over 5 years ago

How do I get trainees?

How do I get new trainees? 1- Get more exposure...

Written by ecadema
Updated over 5 years ago

I am a new trainer, how does ecadema work?

How does ecadema work? 1- Write an attractive brief biography...

Written by ecadema
Updated over 5 years ago

I hold a professional credential and I would like to...

Thanks for your interest to train on ecadema! To become...

Written by ecadema
Updated over 5 years ago

What is the technology needed to be a Trainer on...

You don’t really need to use any complicated third-party applications...

Written by ecadema
Updated over 5 years ago

Do you have a mobile app for ecadema?

Definitely! We have created a marvelous user friendly mobile app......

Written by ecadema
Updated over 4 years ago

Who is responsible for providing the content of workshops or...

Mentors are responsible to prepare their own content and presentations...

Written by ecadema
Updated over 5 years ago

Is it the trainer's responsibility to provide me with the...

No. Sharing of copyrighted materials on ecadema Platform is strictly...

Written by ecadema
Updated over 5 years ago

I'm a new user. How do I use ecadema video...

This is an illustrative video to help new users of...

Written by ecadema
Updated over 5 years ago

Facing troubles with virtual classrooms?

Please perform below mentioned Steps: 1. Refreshing the browser :...

Written by ecadema
Updated over 5 years ago

How do I delete my account and personal data from...

You may deactivate your account at anytime through your account...

Written by ecadema
Updated over 5 years ago

How do I request my personal data from ecadema?

To request a copy of your personal data, please submit...

Written by ecadema
Updated over 5 years ago

What is ecadema's refund policy?

Can I get a refund for my sessions? All purchases...

Written by ecadema
Updated over 5 years ago

How do I cancel my session?

If you cannot attend a session or do not wish...

Written by ecadema
Updated over 5 years ago

What currency will my ecadema purchases be completed in?

All ecadema purchases are completed in U.S. dollars (USD). Please...

Written by ecadema
Updated over 5 years ago

Can I download an invoice of my ecadema purchases?

To download a PDF invoice of your ecadema purchases, please...

Written by ecadema
Updated over 5 years ago

How do I use my ecadema credits?

Whether you have received a refund in ecadema credits or...

Written by ecadema
Updated over 5 years ago

Where can I view the charges to my credit card...

You can view your receipts on your billing page under...

Written by ecadema
Updated over 5 years ago

What should I do if my purchase fails?

NOTE: You can re-try a card at any point on...

Written by ecadema
Updated over 5 years ago

What form of payment is accepted to purchase sessions on...

Credit, debit cards and PayPal ecadema accepts all major credit...

Written by ecadema
Updated over 5 years ago

Is it safe to pay on ecadema?

Yes. We take payment safety very seriously. No ecadema employee...

Written by ecadema
Updated over 5 years ago

What do I do if my trainer missed the session?

On rare occasions, trainers may have personal or technical issues...

Written by ecadema
Updated over 5 years ago

I'm a Trainee. What should I do if I missed...

From time to time, situations may arise that prevent you...

Written by ecadema
Updated over 5 years ago

How do I contact ecadema support?

Written by ecadema
Updated over 5 years ago

Equipment check doesn't detect my audio or video. What should...

If you can’t connect your audio or video during the...

Written by ecadema
Updated over 5 years ago

I forgot my password. How do I reset it?

You can reset your password from the login screen by...

Written by ecadema
Updated over 5 years ago

I can't join the session or I'm having connection issues,...

Ways to Resolve Connection Issues If you are having connection...

Written by ecadema
Updated over 5 years ago

What is General Data Protection Regulation (GDPR)?

General Data Protection Regulation (GDPR) is a European regulation designed...

Written by ecadema
Updated over 5 years ago

What is the age restriction on ecadema?

You must be 18 years of age or older to...

Written by ecadema
Updated over 5 years ago

How do I schedule a session?

To schedule a session, you must do the following: 1)...

Written by ecadema
Updated over 5 years ago

I want to leave feedback for my trainer. How do...

You are prompted to rate the session at the end...

Written by ecadema
Updated over 5 years ago

I'm a Trainee. How do I reschedule my session?

One to one sessions If you need to "Reschedule" your...

Written by ecadema
Updated over 5 years ago

What technology do I need to attend a session on...

Browser Download Google Chrome or Firefox browsers. We recommend using...

Written by ecadema
Updated over 5 years ago

I am a new trainee, how do I get started?

1- Setting up Browser Download Google Chrome and/or Firefox browsers....

Written by ecadema
Updated over 5 years ago

How do I join my first session?

Thank you for being part of our community! ecadema Video...

Written by ecadema
Updated over 5 years ago

Are sessions listed in my timezone?

Yes. All sessions on ecadema are listed in your own...

Written by ecadema
Updated over 5 years ago

What is the ecadema Rules and Code of Conduct?

Policies and Rules 1- ecadema sessions must be given on...

Written by ecadema
Updated over 5 years ago

Which browsers are compatible with ecadema?

For the best user experience on ecadema, we recommend you...

Written by ecadema
Updated over 5 years ago

What feature are available on ecadema video session?

Here is a list of some of the most useful...

Written by ecadema
Updated over 5 years ago

Do you have a mobile app for ecadema?

Definitely! We have created a marvelous user friendly mobile app......

Written by ecadema
Updated over 4 years ago

How do I obtain ecadema's Corporate Booklet?

You may download the corporate booklet guide from the below...

Written by ecadema
Updated over 5 years ago

Who is responsible for providing the content of workshops or...

Mentors are responsible to prepare their own content and presentations...

Written by ecadema
Updated over 5 years ago

Is it the trainer's responsibility to provide me with the...

No. Sharing of copyrighted materials on ecadema Platform is strictly...

Written by ecadema
Updated over 5 years ago

We have a Corporate Account. How to request for a...

No upcoming workshop or course that suits your needs? Don't...

Written by ecadema
Updated over 5 years ago

I'm a new user. How do I use ecadema video...

This is an illustrative video to help new users of...

Written by ecadema
Updated over 5 years ago

Facing troubles with virtual classrooms?

Please perform below mentioned Steps: 1. Refreshing the browser :...

Written by ecadema
Updated over 5 years ago

How do I invite Teammates to my Corporate account?

When you're ready to begin inviting your Teammates to your...

Written by ecadema
Updated over 5 years ago

What form of payment is accepted to purchase sessions on...

Credit, debit cards and PayPal ecadema accepts all major credit...

Written by ecadema
Updated over 5 years ago

Is it safe to pay on ecadema?

Yes. We take payment safety very seriously. No ecadema employee...

Written by ecadema
Updated over 5 years ago

I can't join the session or I'm having connection issues,...

Ways to Resolve Connection Issues If you are having connection...

Written by ecadema
Updated over 5 years ago

What feature are available on ecadema video session?

Here is a list of some of the most useful...

Written by ecadema
Updated over 5 years ago